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At Lash Out, we want you to love your lashes. Because our products are cosmetic products and may come into contact with the eyes, we prioritize product hygiene and customer safety.

1. Returns & Exchanges

We accept returns of unopened and unused lashes if you change your mind or accidentally select the wrong lash style.

To be eligible for a return:

• The lashes must be completely unopened and unused

• The original packaging must be intact and in resalable condition

• The return request must be made within 7 days of delivery

• The customer is responsible for return shipping costs unless the item was sent incorrectly or arrived damaged

Once we receive and inspect the returned item, we will determine whether it meets the return requirements.

If approved, a refund will be issued to the original payment method, excluding any original shipping charges.

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for lashes that have been:

• Opened

• Worn or applied

• Altered or damaged after delivery

• Returned without the original packaging

If you have opened or used the lashes, they are considered final sale and are not eligible for a refund or exchange.

3. Damaged or Defective Products

If your item arrives damaged or defective, please contact us within 7 days of delivery.

Your request must include your order number and clear photographs showing the issue.

If approved, Lash Out may provide a replacement or refund.

Do not send an item back without first contacting us and receiving return instructions.

4. Incorrect Items

If Lash Out sends you a different lash style than the one you ordered, please contact us within 7 days of delivery.

Once we verify the error, we will provide instructions for returning the incorrect item and will arrange a replacement or refund. Lash Out will cover the return shipping costs in this situation.

5. Order Cancellations

Because orders may be processed shortly after purchase, cancellation requests must be submitted as soon as possible.

Once an order has been processed or shipped, it may not be possible to cancel the order.

An order cancellation is not guaranteed until confirmed by Lash Out.

6. Lost, Stolen, or Delayed Packages

Once an order has been shipped, it is the responsibility of the shipping carrier to deliver the package.

Lash Out is not responsible for packages that are delayed, lost, stolen after delivery, or delivered to an incorrect address provided by the customer.

7. Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

If an order is returned to Lash Out because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs.

8. Refund Processing

Once a return has been received and approved, refunds will be issued to the original payment method whenever possible.

Processing times may vary depending on your bank or payment provider.

9. Contact Us

For questions regarding returns, exchanges, damaged items, or refunds, please contact Lash Out through the contact information provided on our website.

Please include your order number and relevant photos when applicable.

Nothing in this Refund & Return Policy is intended to limit any rights or remedies that cannot legally be waived under applicable law.